Amsterdam, Netherlands
Johan Cruijff Boulevard 196
N/A
I was the worst place I could end buying a Kitchen. At the moment you sign the contract they stop answering you. I purchase a kitchen and they only delivered the half and not the kitchen I order. Now After one year i’m trying to get the money back and get a full new kitchen. I could never recommend this place.
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The most terrible service I've ever seen! Stay as far away from this toxic place as you can. Sale process looks nice and promising, but then execution and customer care is below any expectations. First, the kitchen installation was delayed by 3 weeks (on top of 2.5 months initital waiting time) and we had to move in into the new apartment without a kitchen and live without it with 2 young children. Then during installation several items were missing. The company promissed to fix everything over the phone but neither our sales manager (we understood he is the owner) or his collegues replied to our e-mails. We had to always make follow-up calls to make sure that our reminders are followed up. They promise to call back and simply don't do it, you have to call and remind again and again. In the end the remaining items were delivered and fixed only in 10 months from the initial delivery date! It seems that they have only one external provider (individual) who does all the installations and even he said that this company lacks basic customer care standards and doesn't care about putting things in order. And in the end they refused to pay the compensation for the delays and poor experience that was promised to us after our initial complaints! It was the worst customer experience I've ever had!
Deli
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