Den Haag, Netherlands
Bronovolaan 5
N/A
+31 889797900
Wheelchair-accessible entrance
I have different experiences in Bronovo where the negative aspects are due to decisions taken by the board of the HMC Concern to gradually dismantle this location over the next few years. For blood tests I think this location could improve its ‘bedside manners’ or hospitality. For some of the specialist wards and out patient treatment I can only compliment staff for professionalism and care. Communication is not always optimal, often because policy is set by and with the main location ’Westeinde’ in mind. Patient perspective is sometimes lost in various messages. Bronovo hospital is the closest location for me and therefore health care at a convenient distance.
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I have never experienced such negligence, unprofessionally & arrogance from a health care provider. They treat their clients as money making machines, running operations time & time again when the issues could easily be resolved with one initial treatment. Then they lie about why they did it, that is was necessary when the operating dr. Clearly states otherwise. My experience was with the surgery department of the orthopedic department. The operating dr. Left stitches which were instructed to be removed in my finger and caused infection after infection for 6 months. When I tried to bring the negligence to their attention, they denied ever having given the instructions for the stitches to be removed and claimed that the infection was caused by my body Without a clear reason. I suffered incredibly for 6 months & had frightening fevers as well as awful shivers/headaches due to the prolonged infection due to an allergic reaction to the stitches. It was made very clear to the specialist that the material used was causing terrible infections in my body & still my pleads fel on deaf ears. I am outraged & revolted at the amount of unprofessional conduct. With this review I hope to prevent anyone else trusting Bronovo with their care & going through what I went through.
Good hospital in the middle of the city. Plenty of parking spots. Fast and efficient service. Good signage and easy to navigate inside. Lot of departments with their own specialists and clinics. Centrally managed appointments make it easy for patients and visitors alike.
I was studying in the Netherlands and developed bleeding early in my pregnancy. I was referred to HMC Bronovo by my GP and was asked to pay 175 upfront because they did not accept any of my 3 international insurances. I was also told that this was the total cost for the visit. While the visit with the doctor itself went well (a physical exam and ultrasound), the real nightmare began 5 months later when they sent me a bill for an additional 308 with a very rude message and a firm deadline. They also refused to provide any justification for the cost or an invoice in English. My husband is making me pay it for integrity sake but I really am disgusted by their poor professionalism, service and lack of honesty from the beginning. Beware!
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