Enschede, Netherlands
Brinkstraat 53
N/A
+31 532032377
Wheelchair-accessible entrance
Rude and unfriendly agent! Viewing went terribly. The agent decided to make assumptions on my situation without actually asking questions and waiting for an answer. Very Prejudice way of dealing with people. Would not recommend!!
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Very unfriendly and unhelpful staff. They don't respect their clients. The electric boiler of my house got broken in winter time and this company was not willing to help at all. After 20 times following-up the problem and sending several emails, They sent someone to fix it. We spent more than one week in our house without any proper warming. Every time we call this company for an issue, it takes them more than one week to find a solution. Their answer is that we have to get the approval for fixing from the house landlord who is apparently not willing to pay a cent to fix the problem of his tenants. The staff of Smartwonen does not like to help. If you call them after two days to follow up, their answer is that we cannot do anything more and you are rude for calling them for the second time! Recently, we have a problem with the drainpipe of our kitchen's sink which is blocked. It is now more a week we cannot use the sink to wash our plates, turn on our washing machine and dishwasher. Again, the answer from SmartWonen is that we cannot solve the problem faster. Their answer is that we have sent a form to a company with a request, and the company didn't answer yet!!! When I ask them to call the company, the staff of SmartWonen (namely Elisa) tells me that you are rude for asking me to call them!!!! I highly don't recommend SmartWonen.We used to have another contractor for our house initially (Twents Vast) who were very friendly and helpful.
Really nice service! We're urgent to find a place to live, and they help us rent a studio very quickly. Karien is so nice and patient to help introduce all the details. We're very lucky to find the studio with their help. Great!
Very unprofessional. They scammed me by renting another apartment then the one in the pictures, which was a lot worse. Never go to this agency.
Super helpful agents and great people as well. Not to mention they will understand your situation and reflect up on it in order to help you as best as they can. I definitely recommend Smart Wonen to anyone seeking housing from a reliable source.
Deli
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