Maastricht, Netherlands
Sint Annalaan 21
N/A
+31 438512525
On-site services
The way clients are treated is completely unfair. We had an open settlement for prepaid heating costs and they deducted half the money for hiring a professional cleaning company after we moved out. The Final Inspection Report that was filled out by one of their representatives on the day we moved out clearly stated that general cleaning is rated as 'pass' and there is no legal foundation to charge for cleaning after the final inspection in the first place. Even if the apartment was dirty (which was definitely not the case), their actions were against Dutch law. 1. We were not notified after the final inspection that further cleaning had to be done and therefore did not even get the opportunity to do it ourselves . 2. It not allowed to hire a professional cleaning company to clean the apartment. The most that they were allowed to charge is the amount for the cleaning material. The decision to hire a professional cleaning company was fully theirs, and they should pay the costs for that. The handling of MijnHuisenIk in this case speaks for itself. I recommend everyone that tries to rent an apartment from this agency to reconsider. This is a complete rip-off and on top of that, this agency is NOT abiding Dutch law. EDIT: Disclosing private information again highlights the professionalism of your organization. I appreciate that you provide me with further support.
like
Our first contact with Mijn Huis en Ik, which was during the viewing of our to-be apartment, was friendly and overall positive. After we figured out we paid too much rent for our apartment according to the Huurcommissie, this positive impression changed. Unfortunately, the staff member who was responsible for our apartment in the beginning stopped working there. The new person responsible for us, was very unfriendly, rude and turned out to be very biased in favour of the landlords. From this moment onwards, communication has been unpleasant and we did not feel taken seriously, as she mostly spoke with us in an almost screaming manner, like we were misbehaving children.
To any future tenants good luck and brace for impact... As can be expected from such an agency, they will penalise any issue upon moving out. But what is much more remarkable is with how much disrespect employees of this agency treat tenants. Following a dispute, the employee lost any decency and was far from professional. This behaviour is unbelievable and I hope the subordinates take action. *Reply to owner: As should have been clear from my first comment the main issue is with the disrespect you can expect. For further information ask Ms Damman to disclose some of her correspondences. No matter what issues she may have with tenants, it is highly unprofessional to communicate the way she does.
I had a very good experience with MIJN HUIS as an agency. They really put an effort on finding a nice home for me and now that I got a studio with their help I am more than pleased. When I have problems or questions I have a reference person who is always answering me kindly and reliably. I am glad that I chose this agency because they made me feel comfortable and homelike here in Maastricht
Rented for 4 years a student dorm from mijnhuisenik in a house with 5 students. We where all very satisfied with service and communication with the office and the brokers. I need to come back for a master next year and hope I find a room with them again.
Deli
The best companies in the category 'Deli'
On-site services