Hengelo, Netherlands
Wegtersweg 82
N/A
+31 742505705
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Good furniture, but tricky with their prices. They show a great sectional with a price of 799, then they tell you well this one is category 3 fabric so the price of this exact one is 1199. Soooo yeah, also wait time is 8 to 12 weeks, unless it's something they are selling from the floor, then you can get same day.
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At the beginning of September we ordered a sofa (color gray). It arrived in the shop after 7 weeks it arrived. We paid 60 euros to rent a van and picking it to home. After few days, when we unpacked the sofa, we realized that the corner of the sofa had different color with respect to the other pieces, it was yellow! Yellow corner and the rest grey! Immediately, we went to the shop showing the pictures (we couldn't bring back the sofa since we don't have a own van). The shop assistant immediately apologize for the error. He mentioned that an error in delivering was already detected, but he did not know who had the wrong one. He also said they will have fixed everything. He said to wait their call. I did not get any call! I had to call more and more times and I have always spoken with different people saying different stories. After 15 days one from the direction, using a brash attitude, said that I had to bring it back at my expense. I complained saying that was their fault and I shouldn't pay again the delivery costs. After some calls I accepted to pay again the delivery cost. Before to bring the sofa back to the shop I asked if they had the correct sofa corner to replace the wrong corner, they said that they had to investigate. After one month they said I have to bring back the whole sofa and I have to wait up to other 12 weeks to have the new one.
very pushy sales men and they make you sign a contract and you will be ripped off by 30% of the sofa cost. I do not recommend to go here. A big NO and please search for ''seats and sofas'' forums in google and then you find 1000's of customer reactions which are negative. Please do not be cheated by these people.
Very bad experience, I will never advice any person to go there. Please read the terms written in font size 3 on their purchase order, before buying and you will end up not buying. Also read the reviews below.
Very bad sales strategy. Look at the guidelines before signing the purchase order. Cancelling will cost you 30% of your money, even after 1 day of signing. Also really bad furniture. A big NO. Do some research before going to this place.
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Wheelchair-accessible car parkWheelchair-accessible entrance