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La Couronne du Comte

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Tilburg, Netherlands

lacouronneducomte.nl
Pen store· Store

La Couronne du Comte Reviews | Rating 4.1 out of 5 stars (5 reviews)

La Couronne du Comte is located in Tilburg, Netherlands on Nieuwlandstraat 23. La Couronne du Comte is rated 4.1 out of 5 in the category pen store in Netherlands. La Couronne du Comte - Luxury writing instruments and leather ware - Luxe schrijfinstrumenten en lederwaren - instruments d’écriture et maroquinerie luxueux.

Address

Nieuwlandstraat 23

Phone

+31 137501070

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible entrance

Open hours

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Yun-Chen Chang

this is a great vendor. both the service and price are great. I've bought two fountain pens with them within 3 months. highly recommended to pen lovers.

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Matt Regan

Don’t waste your time with this company. The website said item was in stock but after I paid La Couronne du Comte they said they had to custom order the pen from the Manufacturer. After waiting a long time, I contacted the Manufacturer and they said the pen I wanted was NOT a custom order and they had lots of stock. I informed La Couronne du Comte of this and they came back with more excuses about my order. Eventually the pen came 7 weeks after I paid them. I believe they claim there is an issue with their website, but I’m more disappointed with the lies and excuses from their customer services team.

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Lena Filatova

If you're looking for high quality pens, both ballpoint and fountain, pencils, paper or accessories for those, then this is definitely the right place.

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M S

My heartfelt advice: don't bother. It was my 3rd and 4th order with them, in early and mid November, and I was already aware of their tendency to letting you wait a bit - I was fine with it within reasonable limits and in the past I let them choose some alternatives for the items I ordered. They are usually quick to refund any items you're not willing to wait for and everything always comes nicely packaged. My last 2 orders, though, were a nightmare. Every single timeframe they themselves gave me was disattended, every time I would inquire I would get a reply from someone different showing no coordination whatsoever with what had been previously said. Many unanswered questions. They really make you feel as if they would rather be doing something else than business with you. Eventually, after more than a month, I received my order from early november and found that the pen didn't work. Not their fault, ok, just a 20 euros pen, do you guys have a replacement? No we don't. No apologies no options no empathy in the interactions eventually made me resolve to ask for a refund of my pending order (I was obviously still waiting for the one from mid-November...) and for the defective pen. They asked me to send it back. I sent it to them as requested, asked for feedback by email more than a week after not to be too pushy. After 2 days of my inquiry not even a response. Their formality is pure rudeness to me and their customer care not existent. It has been just exasperating and I sworn to myself I'll never order from them again - anyway I would never get what I paid for within a reasonable time. Add on this review: LCdC did find the time to reply to the review whilst still not getting back to my email nor refunding my returned pen. This tells a lot about their priorities.

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Lina P

Perfect service and communication. An amazing experience (online order).Highly recommend.

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