Amstelveen, Netherlands
Amsterdamseweg 55
N/A
+31 206499123
Wheelchair-accessible entrance
I have to write that traveling with KLM in Covid time was very nice and comfortable. Thank them for that
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Shocking service. Read this before booking with them. When flights were cancelled at the main airport, no customer service were on hand to help KLM passengers that were stuck, regular KLM staff were confused and told us to book ourself a hotel and that we would get a text with instructions! With no hotels available we had little option other than spend a night on chairs at the airport along with hundreds of other poor people. There were however armed guards protecting the KLM lounge! Guards with guns all over, when I spoke to them and took the photo below they asked me to delete the snap, i refused and explained my frustration at the lack of KLM staff helping and the armed guard shrugged his shouldered and agreed with me. At this point, it felt as if Marshall law was descending at the airport.....But still no KLM staff helping passengers were to be found. See photos. No help offered, no food or vouchers given, some water was handed out, but you only knew this if you were lucky enough to walk passed them and all the water was gone quickly....No advice offered to assist passengers. Myself and my family had to sleep rough at the airport all night after a long hall flight of 11 hours. Food on that flight was poor and cold. I personally will never fly with KLM again and would highly recommend travelling with a company that has at lease some regard for there customers. in my option and from my personal experience this is not KLM
KLM are not fair. Their efunds department\ determine the value of the refund, which they don't tell you. Air ticket refund must be the amount in full. Simple. No service delivered, no amount should be retained. Now I must wait a few weeks for an undetermined refund amount to be determined by efund department\ whenever. As Flyingblue Gold member, I don't think I'll ever fly with KLM, not after such treatment.
KLM services are worsening! After paying a fee for buying the ticket online, I'm not even able to print the boarding pass... Good job, guys!
I’m so annoyed with KLM. They cancelled my flights and won’t give me a refund, only a voucher which is absolutely no use. The holiday was to St Maarten and this was the only option to fly direct from Europe and was a special family holiday. Especially annoying when they are getting so much funding from the government. I know times are hard, but they are for me too, so why should I be propping them up?
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