Eindhoven, Netherlands
Bergstraat 5
N/A
+31402457877
We got our wedding rings here. The experience was great - the ladies in the shop were very friendly, helped us really well, and made us feel really welcome, making a whole experience out of just choosing rings. We got custom made rings with an engraving of our names in them. The rings feel very comfortable and they are beautiful. We are very happy that we got our rings at this place and we would definitely come back for other jewellery pieces.
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The people working here are always really nice and helpful, it is always a joy to come here. They helped me and my wife very well in picking our wedding rings. They have a very nice and unique collection, we went for the classic design. The rings are perfect size and very suitable to wear the rest of my life. I'm happy we got the rings here.
we bought our wedding rings here. we were immediately supported and recommended in an excellent way. Highly recommended!!
Me and my best friend were strolling around the town to find a jewelry shop to get a silver chain for her new pedant. We knew there is one in Bergstraat. As we approached the shop, the doors were closed. We saw people inside.. but decided it’s probably their lunch break (don’t forget it’s not high street, nor there are too many customers throughout the day lining at the door). We though, forget it, let’s go check it out elsewhere. Suddenly a man opened the door and asked rather coldly, if we wanted to get inside. We said, we’re looking for silver chain. .and came in. He showed us one first chain that he could find and after we explained that we are looking for something else, I cannot express how rude this man was. In a way, he was about to kick us out of the shop.. or at least this is exactly how it felt. Sarcastic and rude. I don’t even know what to add to this.. because only text will not suffice. I cannot translate his tone, nor his facial expression. But the only feeling we’ve got then was to get out of there. Unbelievably unfriendly, in a way, even humiliating service. For this class of the business this is unacceptable! I would never ever recommend this shop to anyone. Luckily the sun was shining outside and our moods were recovered in no time. We found the silver chain in Bijenkorf, as well as friendly and nice service. So, at the end I am really glad Wijen Goudsmeden-Juweliers did not earn a 100 euros from us today, and definitely not in the future. Seems they don’t really need money. Nor customers.
Last Thursday was by birthday and my best friend and me were strolling around town to find a jewelry shop. I was looking for a silver chain for my new pedant, which was my birthday gift. We knew there was one on Bergstraat. As we approached the shop the door was closed. We saw people inside but thought it might be their lunch break or a private meeting, as no one should any attempts to open the door. Therefore we decided to continue looking for another jewelry shop. As we were just to turn around they opened the door for us. We explained what we were looking for. The salesperson immediately showed us the first chain he could find; a thick silver chain. We tried to explain a bit more in detail what we were looking for; a long thin silver chain. The salesperson showed no signs to help us find what we were looking for. He didn’t spend one second trying to understand our wishes. After all, that’s what salespeople are for. Offering good service to their customers and making sure you have satisfied customers. It might be that Wijen Goudsmeden-Juweliers was no match for our current needs. But there are so many different ways to tell this to your customer. The salesperson met us with ignorance, coldness, and gave us the feeling he wanted us to leave the shop. Which we happily did. Wijen Goudsmeden-Juweliers provided nothing but humiliating service. Next time we are looking for new jewelry we will for sure not come back. I wouldn’t recommend this shop to anyone who cares about service. Luckily we found what we were looking for in another shop in Eindhoven, which gave us friendly service.
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