Jason Ferris
Tips for non-locals, know what you want ahead of time, dont look around, keep the visit short, pay, and get out!
The shop has a great selection of bikes and accessories, and everything is on nice presentable open displays, but i got the impression that the owner does not like browsing. Which is a shame, because i wanted to keep looking and grabbing more things to buy, but it is clearly a look, DON'T TOUCH, and dont look too much, or look too long, kind of place.
If it is such a bother for the owner to have customers browsing at the displays, then maybe it would be helpful to put everything behind a counter, and also list all the products online, so the customer knows what they want ahead of time when the come in the store.
I was being as polite and friendly as possible, i even asked if i was doing something wrong and if he wanted me to leave, but after 10-15 minutes, I had enough of the over-eccentric priceless museum security guard personality, and left with only a few things.
Maybe he had some bad experiences with forigners, or maybe it was partly a language barrier, although he did seem to speek and understand English very well. Nevertheless, this person lost a bigger sale today, and lost a buyer wanting to support a local business.
Other pet-peaves... I asked if he had bike tools, he said tools are across the street at the hardware store. Ok no problem, although it did seem odd for a bike store to not have tools, but 5 minutes later i found a set of tools on his display. Really, what was that all about?
No disrespect to his loyal customers, and no disrespect to others who had a good experience here, but I will not be coming back.
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