Amsterdam, Netherlands
Lemelerbergweg 54
N/A
+31 858888601
DeliveryIn-store pick-upIn-store shopping
Stay away from this company,i placed a pre order on 14th october 2020, got my partial delivery on time 14th november 2020. Cue 30 emails later 5 different dispatch dates, a brexit issue and a change of delivery company and 3 months on from actual delivery date i recieved my order....but for 300 pounds i would expect a proper service.
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Awesome selection and service. Fast delivery. Will order again from Gorilla!
They have a great system to deliver your order in multiple deliveries and forget about one item that makes all the rest useless. No real action has been taken to solve this matter other than \we will look into this\. I'm now going to order the whole set somewhere else.
Two weeks ago I made that mistake to order something from them without checking their reputation first. Tempting price... One out of 5 packages (set) has been delivered (useless without the rest). Other were never at my doorstep. After few days I got an info that the products were returned to the shop without an attempt to deliver by the carrier. I asked for sending them or an option to pick it myself. No reaction to multiple mails. Their line is always busy (10 calls in different time slots and not even one successful?:) ). In my last message I asked for returning me the money. Quiet. I do not know if I will get the set or the money back. Just to be sure - I have all the messages, mails, calling records saved so it is a valid claim. Do not buy there for your own good.
I didn't get my order, contacting bank and watch out because payment is through ayden so you cant recover money *update eventually got my order in full after 1.5 months. separate packages, lots of chasing and emails. products are good quality and well built. lately the customer service got better and respond quick. might be ok to order if you can get over the fact that the delivery times are long AF
Deli
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