Rotterdam, Netherlands
Kralingseweg 224
N/A
+31 102722000
Full equipments, swimming pool and nice sauna, I would give 4 stars to the facilities at the gym. BUT employees here generally have a horrible, cold and arrogant attitude towards customers, which I find absurd and unpleasant especially for what premium you pay. on Customer service, would only give 1 star. seriously healthcity needs to train your employees on customer service, if your market branding is segmented under premium. otherwise customers will be churned along the way.
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Never again. Grabbed without consent by one of their instructors from behind to 'correct me' when I was in no immediate danger, grabbing someone from behind with no warning or no knowledge of their history or health is of course dangerous, the person could have any injury or a nervous condition. Made a complaint to management told ' he did not mean to upset me', I could have had any kind of injury or nervous condition, and is basic gym protocol to ask before touching anyone. Head office 'I did not see him coming from behind me'. Wanted basic customer service 'This is inappropriate, we apologize on behalf of our company, it will not happen again, did not get it only excuses. Cancelled membership after 5 years so did a family member and some colleagues. Need to train in a safe environment with safety and peace of mind. Voted with our wallets against the attitude 'if you don't like it leave'.
Nice clean facility and friendly staff!
poor customer service
Goede sportschool aardige werknemers alleen er is een heel onprofessionele werknemer Len Visser jullie mogen best wat doen aan haar aardigheid
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