Zaandam, Netherlands
Pieter Lieftinckweg 6
N/A
+31756536390
Arranged storage space within 30 minutes from placing the order online to Shurgard calling me back to confirm. I would recommend to arrange your storage here for sure! There are camera's everywhere so you know you stuff i safe!
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Alex the manager there is so so friendly, what a nice guy
The location manager in Zaandam, Alex, is the most unprofessional and rude person I have ever met in the Netherlands. We emptied the storage we used. I went to the office to cancel my contract. The employee there was very nice and professional (I am sorry but forgot his name). It appeared that it was not clear for me that I still have to pay 15 days after I cancel my contract. I explained that to the employee and he was very nice to say he is sorry that there was maybe a miscommunication in the beginning. I gave a feedback that it should be stated more clearly because in the beginning I understood that this 15 days are if a request a storage and cancel the contract without using it. Then Alex disturbed our talk by stating :'we are not going to change our explanation because you didn't understand. This is what it is and you will pay! His tone of voice was sooooo rude! I said I undertand but the explanation in the beginning was not clear enough. My point was just to give a feedback. He continued with his rudeness stating that this is what it is and they will not change their way of explaining because I didn't understand it. I felt so offended by his way of speaking to me with such a rudeness. I cannot believe that nowadays with this competition on the market he thinks this is how a client should be treated. He left the desk and went to the back. While I was leaving, I told him that I am also on a management position and I will never treat my clients in such a way. I informed him that I will make a complaint because his behaviour was unacceptable. He just said : 'You can do whatever you want!'. Such an unprofessional attitude and rude tone of voice. I was shaking, because I was feeling so offended and treated so badly not only as a client but as a person. I will never ever use the services of Shurgard because of the way I was treated by Alex.
Clean, organised albeit a little bit expensive.
Deli
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