Amsterdam, Netherlands
Frederiksplein 34
N/A
+31 206203811
No wheelchair-accessible entrance
I am trying to reach anyone by phone for longer than a week and it is not possible, they just do not pick up the phone. I decided to sent an email and still I din't get an answer. I sent a copy of that email to Ministry of Foreign Affairs, and even they are asking to reply my email but still not answer yet. They are fixing Spanish lesson for Spanish citizen, but I believe they have to learn proper Spanish; appointment in Spanish is wrote “cita”, and not “sita” as de write in their posters. You only don’t have to pay for any photocopy or picture, you won’t get any change from that machine, so if you only have to pay 10 cents but you only got 1, you lost that euro my friend, I believe in Spain that is described as “abusive conditions”.
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one star because I can't give a zero. we went to renew our passports. The guard and personnel were outstandingly rude. There was no explanation about the different queues and they just kept on shouting out names in what seemed random order. When it was my partner's turn they said he wasn't registered at the consulate although he has been since 2015. Unfortunately he forgot his Id there and although we called several times we never even managed to speak with anyone. I worry the day we have an emergency we'll just get hung up. Fast forward a few months as we start the process to get married and it's impossible to get any clarity. We've been calling for months and we literally get hang up on. When we finally manage to speak with someone they tell us to call back in two weeks because the responsible person is on holidays. We've been given this excuse twice already. The third time the responder pretended to change his voice They've actually misinformed us with contradicting information against the Spanish court. Don't expect anything from them.
The most amazing people working there! Just went there for an emergency document and they took me in quickly and efficiently. Made my day!
Efficient booking process via website and email. Friendly personnel. I was served exactly on time and within 5 minutes.
The workers are very friendly and helpful, the facilities could be improved. You can pay for most things with card but the photo machine and photocopy machine only take coins and work -
Deli
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